FREQUENTLY ASKED QUESTIONS

First time clients who haven’t had their home cleaned professionally within the last month will need to add the First Time Clean option in the Extras section in order to give our crew members the time they need to achieve the high-quality results we’re known for. Once that’s complete, our Standard Clean is the perfect choice for weekly/biweekly/monthly vaughan cleaners cleaning services moving forward! Otherwise, we cannot guarantee the level of service.

Living Areas & Bedrooms

• Vacuum/sweep/mop
• Remove cobwebs
• Dust all surfaces and items
• Dust ceiling fans, light fixtures, blinds, and vents
• Dust baseboards & window sills
• Make beds
• Switch plates cleaned
• Doorknobs cleaned and disinfected

Bathrooms

• Counters, sinks, showers, bathtubs, fixtures cleaned and disinfected
• Toilets cleaned and disinfected
• Floors cleaned and disinfected
• Mirrors cleaned
• Dust ceiling fans, light fixtures, blinds, and vents
• Dust baseboards & window sills
• Exterior of cabinets and drawers cleaned
• Remove cobwebs
• Carpeting vacuumed
• Empty trash, wipe down trash can
• Switch plates cleaned
• Doorknobs cleaned and disinfected

Kitchen

• Sweep/mop
• Thorough dusting
• Remove cobwebs
• Sinks, fixtures, counters cleaned and disinfected
• Exterior of appliances cleaned
• Exterior of cabinets and drawers cleaned
• Microwave cleaned and disinfected, inside and out
• Dust ceiling fans, light fixtures, blinds, and vents
• Exterior of range hood cleaned
• Stove top, burners, drip pans, and knobs cleaned
• Stainless steel polished
• Empty trash, wipe down trash can
• Switch plates wiped down
• Doorknobs cleaned and disinfected

You can book your cleaning services 24 hours a day on our booking page here.

First-time clients who haven’t had their home cleaned professionally within the last month will need to add the First Time Clean option in the Extras section in order to give our crew members the time they need to achieve the high-quality results we’re known for. Once that’s complete, our Standard Clean is the perfect choice for weekly/biweekly/monthly cleaning services moving forward!

Living Areas & Bedrooms

• Vacuum/Sweep/Mop
• Remove cobwebs
• Dust all surfaces and items
• Clean ceiling fans and light fixtures
• Dust blinds and vents
• Make beds
• Switch plates cleaned
• Doorknobs cleaned and disinfected
• Wipe down door frames and door facings
• Wipe down window sills
• Vacuum baseboards
• Vacuum under furniture (please note our cleaners will not lift furniture that weighs more than twenty pounds)
• Wipe down furniture

Bathrooms

• Counters, sinks, showers, bathtubs, fixtures cleaned and disinfected
• Toilets cleaned and disinfected
• Floors cleaned and disinfected
• Mirrors cleaned
• Clean ceiling fans and light fixtures
• Dust blinds and vents
• Exterior of cabinets and drawers cleaned
• Remove cobwebs
• Carpeting vacuumed
• Empty trash, wipe down trash can
• Switch plates cleaned
• Doorknobs cleaned and disinfected
• Wipe down door frames and door facings
• Wipe down window sills
• Wipe down baseboards

Kitchen

• Sweep/Mop
• Thorough Dusting
• Remove cobwebs
• Clean ceiling fans and light fixtures
• Dust blinds and vents
• Sinks, fixtures, counters cleaned and disinfected
• Exterior of appliances cleaned
• Exterior of cabinets and drawers cleaned
• Microwave cleaned and disinfected, inside and out
• Exterior of range hood cleaned
• Stove top, burners, drip pans, and knobs cleaned
• Stainless steel polished
• Empty trash, wipe down trash can
• Switch plates wiped down
• Doorknobs cleaned and disinfected
• Wipe down door frames and door facings
• Wipe down window sills
• Wipe down baseboards
• Vacuum under furniture (please note our cleaners will not lift furniture that weighs more than twenty pounds)
• Wipe down furniture

You can book your Vaughan Cleaners cleaning services 24 hours a day on our booking page here.

Our Move In/Move Out option delivers a thorough cleaning to prepare the home for you or the new family moving in! Please ensure that the home is empty prior to our cleaning service and that there are no other people (movers, tradespeople etc) working in the space. And we will need electricity and water!

Please note, if the home is particularly dirty, we may need to add the First Time Clean service to your cleaning in order to give our cleaners time to complete their work.

Living Areas & Bedrooms

Vacuum/Sweep/Mop
Remove cobwebs
Dust all surfaces
Clean ceiling fans and light fixtures
Switch plates cleaned
Doorknobs cleaned and disinfected

Bathrooms

Counter tops, sinks, showers, bathtubs, fixtures cleaned and disinfected
Toilets cleaned and disinfected
Floors cleaned and disinfected
Mirrors cleaned
Clean ceiling fans and light fixtures
Cabinets and drawers cleaned inside and out
Remove cobwebs
Switch plates cleaned
Doorknobs cleaned and disinfected

Kitchen

Sweep/Mop
Thorough dusting
Remove cobwebs
Clean ceiling fans and light fixtures
Sinks, fixtures, counters cleaned and disinfected
Appliances cleaned inside and out
Cabinets and drawers cleaned inside and out
Exterior of range hood cleaned
Stove top, burners, drip pans, and knobs cleaned
Stainless steel polished
Switch plates wiped down
Doorknobs cleaned and disinfected

All Rooms

Wipe down window sills
Vents dusted and wiped down
Blinds dusted & wiped down (note: we do not wipe down thin metal or plastic blinds due to danger of bending/breaking)
Wipe down baseboards, door facings, door frames, spot-clean walls (some marks/stains may need to be painted over)

You can book your Vaughan Cleaners cleaning services 24 hours a day on our booking page here.

Sometimes a garage, a closet, or an entire room can get a little out of control and leave you feeling overwhelmed and unsure of where to even start. Our organizers will help you get things back in order. We have a three hour minimum and can stay as long as it takes to put things right. Give us a call or drop us an email and we can discuss your needs!

You can book your  cleaning and organization services 24 hours a day on our booking page here.

In most cases, you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.

if something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7-day window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.

All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a Vaughan Cleaners Inc certified cleaner

We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.

Yes, they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!

Our cleaners do their absolute best to provide exceptional service, but there are certain things that we cannot offer/guarantee. Liability, safety, and the highest quality are considered at all times. If you are unsure about your cleaning or an item below, please call us to discuss!

That said, the following are services that we do not provide:

• We cannot perform services while other services are being performed in or around the home (plumbing, painting, construction, etc.)

• No lifting or moving of heavy items (refrigerator, stove, tables, etc.)

• No moving vases, hung pictures, or other delicate items.

• We are happy to load your dishwasher, but cannot replace dishes in cupboards once complete. We don’t want to break anything.

• Cleaning any item or area that cannot be safely reached using telescopic cleaning tools and a step stool.

• Removing excessive pet hair from upholstery.

• Cleaning exterior windows.

• Cleaning Mini Blinds. Our cleaners are happy to dust horizontal metal or plastic mini blinds, but we have found that they are easily bent or damaged if anything beyond dusting is attempted.

• Removing strong odors (mold, animal waste, smoke, etc.) Again, we will do our best.

• Cleaning inside dishwashers and washing machines.

• Cleaning light bulbs.

• Cleaning rodent/insect infested homes.

• Removing excess paint from surfaces.

• Post-construction cleaning. We can provide that service, but it does not fall within the parameters of our online booking system and would require an in-person visit to make a quote.

• Deep carpet/floor cleaning (steam cleaning, polishing, waxing, etc.)

• Heavy marks/stains on walls, baseboards, other painted surfaces. We don’t want to potentially damage your paint!

You can book your house cleaning services 24 hours a day on our booking page here.

Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.

We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on our booking page.

We provide services in the greater GTA area, including Toronto, North York, Vaughan, Woodbridge, Brampton, Milton, and Whitby You can book your house cleaning services 24 hours a day on our booking page here.

Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.