Terms and Conditions

Terms and Conditions for Vaughan Cleaners Inc.

Vaughan Cleaners, hereafter referred to as “the Company,” “we,” or “us,” reserves the right to modify or amend these terms and conditions at any time, without prior notice. By requesting services from Vaughan Cleaners, the client acknowledges and agrees to abide by the terms outlined below. Please read these terms carefully.

COVID-19 Policy:

To ensure the health and safety of our clients and staff, no customer shall book a service with Vaughan Cleaners without fully disclosing any relevant information regarding COVID-19 symptoms. As a client of Vaughan Cleaners, it is your responsibility to inform the Company if you experience any symptoms related to COVID-19, have recently traveled outside of Canada, are feeling unwell, have cared for someone with COVID-19 symptoms, have been in quarantine, or are planning to enter quarantine. All such information must be disclosed in accordance with the public health guidelines and regulations of Ontario.

Vaughan Cleaners reserves the right to cancel or discontinue any service if we determine that continuing the service would pose a health and safety risk. We appreciate your cooperation in helping us maintain a safe environment for everyone involved.

Refunds:

At Vaughan Cleaners, our services are tailored to meet the specific needs of each customer, and as such, we do not offer refunds. However, if you are unsatisfied with your cleaning service, please contact us within 24 hours of the scheduled service start time. While we do not offer refunds, we are happy to offer a free re-clean if notified within 24 hours of the initial cleaning.

To qualify for a re-clean, clients must provide a list of areas missed during the initial service, along with supporting photographs. Any areas not reported within the 24-hour window will not be included in the re-clean. Please note, new services cannot be added to the re-clean without meeting our minimum service requirement.

Re-cleans will be scheduled within 24 to 48 hours of the initial service. The customer must be available to grant access to the cleaners for the re-clean.

Receipts After Cleaning:

All receipts are automatically sent via email once the payment is successfully processed. If you do not receive your receipt, please contact Vaughan Cleaners to request that it be manually generated. Please ensure that the email address provided during booking is correct, as receipts will only be sent to that email address. We are not responsible for undelivered receipts if the email entered at the time of booking is incorrect.

Gift Cards:

Gift cards issued by Vaughan Cleaners can be redeemed for cleaning services, but they are non-refundable and cannot be exchanged for cash. To use your gift card, simply visit our booking page and enter the unique gift card code. Any remaining balance on your gift card can be applied to future services.

No Long-Term Contract:

There is no binding term to the agreement between the client and Vaughan Cleaners. You may cancel any one-time or recurring cleaning service up to 24 hours before the scheduled booking without penalty. Vaughan Cleaners reserves the right to cancel any service at any time, but cancellations made by the client within 24 hours of the scheduled booking will incur a $75 cancellation fee.

For rescheduled appointments, you may either cancel or reschedule for another suitable date, but cancellations made within 24 hours of the new scheduled time will also incur the $75 cancellation fee.

Move-Out Cleaning:

Customers requesting Vaughan Cleaners’ move-out cleaning services agree that their homes are empty and free of clutter. Vaughan Cleaners does not remove pet odors from properties. If your home is empty and requires the removal of pet odors, we recommend contacting a specialist. Vaughan Cleaners reserves the right to charge a regular or deep cleaning rate if the home is still occupied or contains items upon our arrival. This includes, but is not limited to, items in fridges, cabinets, and other areas. Our move-out cleaning service is priced based on homes that are empty, and any additional time spent on emptying cabinets or fridges will incur extra charges.

To qualify for our inside cabinet or appliance cleaning service, customers may leave only a minimal number of items inside. All items must be removed for cleaning to proceed as scheduled.

Hourly Service:

All hourly services are billed based on the time spent, at the rate set by Vaughan Cleaners at the time of booking. Customers may not alter their booking type after the service has begun without notifying Vaughan Cleaners in advance. We do not offer custom pricing, and services may only be booked as Standard Cleaning, Deep Cleaning, Move-Out Cleaning, Hourly Cleaning, Organization, or Home Concierge Services. The type of service requested will be the only type of cleaning performed, and any adjustments must be communicated to Vaughan Cleaners by email, text message, or phone call. Changes to bookings are subject to approval.

For hourly service where the customer is present during cleaning, any additional time spent by the cleaning team will be billed to the customer. It is the customer’s responsibility to terminate cleaning services at the end of the scheduled billable hours to avoid additional charges. Should the customer wish to extend the service or add extra tasks, Vaughan Cleaners must be contacted beforehand.

If the customer believes the cleaning team is not working efficiently enough, they must communicate this concern to Vaughan Cleaners before the completion of the hourly service. For hourly service where the customer is not present, Vaughan Cleaners will notify the customer when the service is complete. If additional cleaning is required, the customer will be informed.

It is the customer’s responsibility to allocate enough time for the cleaning. If insufficient hours are provided, only the priority areas of the property will be cleaned, and the customer will be notified. Our 24-hour clean guarantee for hourly services applies only to rectifying missed areas. The guarantee does not mean the cleaners will spend the same amount of time as originally booked. Customers should express any concerns to the cleaning team while they are still on-site.

Cleaning Approvals:

Customers may approve their cleaning service via any of the following methods:

By phone or voice confirmation
By replying to our emails
Through text message

Once approval is received through any of these methods, Vaughan Cleaners reserves the right to deny any re-clean requests. It is the customer’s responsibility to ensure that all non-voice communication (email, text, etc.) to Vaughan Cleaners is received and acknowledged within 24 hours of the initial cleaning. Requests or complaints made after this 24-hour period will be denied as per our policy.

Customers requesting to review the service but who do not show up within 10 minutes of the team’s departure will incur additional charges for the time spent waiting for the review. Charges will apply for waiting time exceeding 10 minutes, up to a maximum of 1 hour, at which point the cleaning team may vacate the premises.

Teams:

Our cleaning teams typically consist of one or more cleaners, depending on the size of the job. A team leader may be assigned to your home. While we make every effort to maintain consistency with the same team leader or team, changes may occur due to factors such as illness, promotions, scheduling conflicts, or other client commitments. We appreciate your understanding in such cases.

Conduct:

Vaughan Cleaners’ staff will always behave respectfully in your home. Our cleaners will not engage in activities outside of their assigned duties, such as smoking, eating, drinking, watching TV, playing video games, assisting with tasks unrelated to the cleaning service, or answering the phone or doorbell. Our sole focus is to provide you with the best cleaning experience possible.

Please note that Vaughan Cleaners does not offer specialized services beyond general house cleaning. We are not grout specialists, wall specialists, or renovation experts, and therefore cannot accept requests for tasks outside of our standard cleaning services. Customers requiring such specialized services should contact the appropriate professional.

Pets Escaping from the Home:

Vaughan Cleaners and its cleaning staff are not responsible for pets that escape from your home while our cleaners are entering or exiting. If your pet will be “roaming free” during the cleaning, please notify us in advance so that our team can be alert when opening doors. Our cleaners will ensure that doors are closed promptly as they enter and exit your home and will not leave doors open for extended periods.

Equipment and Supplies:

Vaughan Cleaners provides all necessary cleaning supplies and equipment, including vacuums, mops, and cleaning products. If you have a specific product you would like us to use, please contact our office before your scheduled service date.

Our cleaning teams bring their own vacuum, but depending on the condition of your home, we may require that you provide a vacuum cleaner for us to use. This ensures the safety and hygiene of both our staff and other customers, as vacuums can carry allergens or pet dander. If required, Vaughan Cleaners may request that you make a working vacuum cleaner available for use during the service.

Arrival Time:

Your scheduled cleaning service comes with a 1-hour arrival window. This allows our cleaners to account for potential delays due to traffic or other scheduling factors. If the team is delayed beyond this window, we will notify you in advance.

Scheduling and Pricing Changes:

Changes to your cleaning schedule may result in adjustments to the pricing based on your cleaning frequency. The price for recurring services is determined by the following intervals:

Weekly: Every week
Bi-Weekly: Every 2 weeks, but no more than 3 weeks since the last cleaning
Monthly: Every 4 weeks, but no more than 5 weeks since the last cleaning

If you reschedule a cleaning, the price may increase, decrease, or remain the same, depending on the interval. Examples of how this works:

Example 1: A bi-weekly client who skips a cleaning and creates a 4-week gap will be charged the applicable monthly rate for the next cleaning.
Example 2: A bi-weekly client who requests an additional cleaning between regularly scheduled visits will be charged the applicable weekly rate for the next two cleanings if there is only a one-week interval between them.

Cleaning Fee Adjustments:

Vaughan Cleaners may adjust service rates based on the actual time required to perform the service to meet both our standards and the client’s expectations. Clients are required to disclose the true state of their home at the time of booking. If there are significant discrepancies, such as undisclosed pets or excessive clutter, Vaughan Cleaners will contact the client to adjust the price prior to performing the service.

We reserve the right to review and update prices periodically to reflect current market conditions. These changes will not affect previously booked services. If there are significant changes in price for future cleanings, Vaughan Cleaners will contact recurring clients to discuss and agree on the new rates.

Working at Heights:

For safety reasons, Vaughan Cleaners does not perform any cleaning tasks that require working at heights above 2 ladder rungs. Any cleaning that involves using a ladder higher than this will not be carried out. We prioritize the health and safety of our cleaning staff and, as such, cannot perform tasks that require working at greater heights.

Monitoring and Adjustments:

We may monitor the actual cleaning time for the first two months and periodically thereafter to ensure that the time and price quoted for your service align with the work performed. If there are discrepancies, we will contact you to discuss potential revisions to the service or pricing. Vaughan Cleaners reserves the right to apply additional fees for services that were not fully disclosed at the time of booking, such as the presence of pets, large amounts of clutter, or other special requirements.

Payment Policy:

Payment is due in full at the time of booking. Accepted payment methods include:

Credit Cards (Mastercard, Visa)
Interac e-Transfer

Please note that cash payments are not accepted by Vaughan Cleaners. If you wish to pay in cash, you must contact us in advance to make arrangements. No booking will be confirmed without valid payment information on file.

Late Cancellation:

A late cancellation fee of $75 will be charged if the cancellation is made within 24 hours of the scheduled service date and time. To cancel or reschedule, please contact our office directly via phone, email, or text. Notification given to the cleaning team upon their arrival is not considered valid cancellation. All cancellations must be communicated in advance.

Rescheduling:

A customer may reschedule a service more than 24 hours before the scheduled appointment time. Rescheduling a service can be done without any additional fees. However, if you need to cancel a rescheduled service, a $79 cancellation fee will apply. Alternatively, you may reschedule the service to another date at no additional charge.

Lockout/Inaccessibility:

Vaughan Cleaners will make every effort to accommodate our customers in the event of a lockout where our cleaners cannot gain access to your home. In such cases, we can reschedule the service to a later date.

If access to your home is not possible and you need to cancel during a lockout, a $75 cancellation fee will apply for homes within the city of Toronto. For homes located outside of Toronto’s city limits, a $75 cancellation fee will be charged, in addition to any applicable travel fees.

Charges for Changes or Cancellations:

If you need to change, cancel, or skip your regular cleaning day, we kindly ask for at least 2 business days’ notice. If we are unable to enter your home upon arrival due to a last-minute cancellation or lockout, we will charge you a full-price lockout fee to cover the expenses incurred. Our cleaners’ daily wages are based on the homes scheduled for service, and last-minute cancellations prevent Vaughan Cleaners from servicing other clients during that time block.

If you wish to modify the cleaning details, instructions, or change the cleaning schedule or frequency, please call our office directly. Our cleaning team follows the personalized work orders provided to them, which reflect the information agreed upon during the booking process. Any additional tasks or changes that were not discussed and confirmed by our office at the time of booking cannot be honored by the cleaning team. All additional services must be added to your plan during the booking or by contacting our office in advance.

Security Alarms:

If your home is equipped with a security system, please ensure it is in the OFF position before our cleaners arrive. If you wish to keep the security system on, kindly inform our office of the alarm codes and input sequence prior to your cleaning. If this code changes, please notify us so we can avoid any disruptions during the cleaning process.

Cancellations by Vaughan Cleaners:

Vaughan Cleaners reserves the right to suspend or cancel a booking if there are issues with access to the home, problems with water or electricity supplies, or any interference from other contractors or service providers. In such cases, you may still be liable for up to 50% of the cost of the agreed service.

Accidents & Theft:

We ask that clients secure any valuables, such as cash, jewelry, or heirlooms, before the cleaning service. If you have valuable or fragile items, please consider putting them away to avoid any accidents. While damage is rare, if an item is accidentally broken during cleaning, our cleaners are instructed to immediately notify the Vaughan Cleaners office and leave a note advising you of the incident.

In the event that an item is damaged or broken due to the actions of our team, Vaughan Cleaners reserves the option to repair or replace the item. Please report any damage to our office within 24 hours of service. We also request that the client be present at the end of the cleaning to inspect the home and bring any damages to our attention. Once our cleaners leave the property, we are no longer liable for any damages that occur unless the source of the damage can be clearly verified.

For items that are one-of-a-kind or particularly valuable, the client must provide a documented value to help us determine an appropriate settlement. Vaughan Cleaners will not be held responsible for any wall hangings that are attached using materials other than proper picture hooks (e.g., straight pins, thread, etc.). Our cleaning staff will make every effort to avoid damaging wall hangings, but the client is responsible for ensuring proper hanging techniques are used to secure items.

In the unlikely event that you suspect theft or actual theft has occurred, it is the client’s responsibility to report the incident to Vaughan Cleaners’ office immediately. If theft is suspected or confirmed, the client should report it to the police, file a theft charge, and pursue prosecution. Vaughan Cleaners is indemnified against any claims related to theft.

Holidays:

Vaughan Cleaners observes the following holidays: New Year’s Day, Canada Day, Labour Day, Thanksgiving Day, Christmas Eve, and Christmas Day. Regular cleaning services will be offered on all other holidays. If your scheduled cleaning falls on one of these holidays, our office will contact you approximately 1-2 weeks before the holiday to reschedule your cleaning.

If you wish to reschedule a cleaning on any other holiday throughout the year, please contact our office at least 2 business days in advance to avoid a late cancellation fee.

Clutter:

To ensure the most satisfactory cleaning results, we recommend that the cleaning areas be free of clutter. For example, desks with excessive paperwork may not be cleaned properly. Vaughan Cleaners will make reasonable efforts to organize and tidy up workspaces to facilitate an efficient cleaning process, but a significant amount of clutter may hinder the cleaning quality.

Laundry Service:

Customers requesting laundry services agree that Vaughan Cleaners will not be held responsible for any damage to washers, dryers, or clothes during washing. There may be risks of discoloration, shrinking, stretching, or other unexpected outcomes. It is the responsibility of the customer to provide appropriate guidance and instructions to our cleaners regarding laundry services. Vaughan Cleaners is not liable for any damage resulting from the laundry service or any other aspect of the cleaning process.

Pets:

If you have pets, we kindly ask that they be secured in a safe area during the cleaning. Please ensure that pet areas are clean and that pets are not left in places where they may interfere with the cleaning process. Vaughan Cleaners does not clean litter boxes or remove urine/feces from the floor.

Health & Safety:

Vaughan Cleaners reserves the right to refuse service if there are health and safety concerns or if any work is required outside the scope of our insurance coverage. We are committed to ensuring a safe environment for both our clients and our cleaning staff.

Quality Control:

To maintain our high standards of service, Vaughan Cleaners conducts home inspections and phone follow-ups. A supervisor may inspect your home after the cleaning team completes their work. You may also be contacted by phone or email for feedback. We believe this process helps ensure customer satisfaction and allows us to continuously improve our service. We may also ask you to complete a satisfaction survey, and we appreciate your valuable feedback.

Stain Removals:

Vaughan Cleaners will make every effort to remove stains during cleaning. However, some long-standing stains, such as those in ovens, on walls, or other difficult-to-clean surfaces, may be resistant to removal. In such cases, we will inform you and discuss acceptable cleaning options for those areas.

Before & After Photos:

Vaughan Cleaners takes before-and-after photos for each cleaning job. These photos may be used for marketing purposes and as proof of work completed. The images will help us maintain quality control and ensure that client expectations are met.

These photos remain the property of Vaughan Cleaners, and we will not disclose the location of the cleaning or reveal personal information in any images. If you are uncomfortable with the use of these photos, please let us know in advance by contacting our office.

Wall Washing/Wall Spot Cleaning:

If you have requested wall washing or spot cleaning, Vaughan Cleaners will make every effort to clean your walls without causing damage. However, due to various factors, including pre-existing conditions, we cannot be held responsible for any damage to the walls.

Vaughan Cleaners reserves the right to refuse wall cleaning if it presents a health and safety risk or is outside the scope of our ability to perform the job. If the wall spot cleaning service is deemed inadequate due to widespread stains, we may offer to switch the service to full wall washing, and we will contact you to discuss the pricing and reschedule if necessary.

Hoarding:

Homes with hoarding conditions require special attention. If a home is booked for a standard, deep, or move-out cleaning and is found to have hoarding issues, Vaughan Cleaners will convert the booking to an hourly rate of $45/hour per cleaner. This is necessary because it is difficult to estimate the time required to clean such homes. We will provide you with an estimate before the cleaning appointment.

Extra Work:

If you need extra services, such as post-construction cleaning, refrigerator cleaning, garage cleaning, or any other additional tasks, please call our office in advance to schedule the necessary time for these services. We will provide you with an over-the-phone estimate, but please note that Vaughan Cleaners reserves the right to adjust the price after the service is completed based on the actual work performed.

Customers may request additional work during the service, but it is essential to contact Vaughan Cleaners by phone or email in advance to ensure proper scheduling and pricing adjustments.

Items We Cannot Clean/Do:

At Vaughan Cleaners, we have specific guidelines for cleaning that ensure the health and safety of both our clients and our cleaning teams. We have instructed our staff to avoid cleaning certain items or areas, including:

Areas or items containing body fluids or excretions, such as vomit, feces, urine, or similar.
Litter boxes (we do not clean litter boxes or pet waste).
Areas affected by seasonal insect infestations, such as ants, termites, roaches, fleas, etc. In such cases, our cleaners will avoid these areas, and we will notify you of the issue.

Additionally:

We do not clean inside curio cabinets or similar display items.
If there are items or areas you prefer us not to clean or handle, please inform us ahead of time, and we will adjust our cleaning plan accordingly.

Other Restrictions:

Our cleaners cannot climb higher than a step stool or one to two rungs on a ladder.
We are unable to work on the outside of your home or move furniture containing electronics.
We cannot lift any objects over 20 pounds.
Vaughan Cleaners does not offer meal preparation services, nor do we provide any pet or child-related services.
We do not empty diaper pails.

Hiring Vaughan Cleaners’ Team Members:

Our cleaning team members have signed a Non-Compete Agreement with Vaughan Cleaners, which prevents them from soliciting business from any client, either directly or through a third party, during their contract and for 2 years following the termination of their employment, without written approval from Vaughan Cleaners.

As a client, you agree not to hire any current or former Vaughan Cleaners team members for a period of not less than 2 years from the date the team member last worked for Vaughan Cleaners. A significant amount of time and resources go into selecting the best teams for our clients.

If you do wish to hire a current or past team member, a placement fee of 20% of their annual take-home pay will be due immediately upon their employment, regardless of whether the employment is full-time, part-time, or on a contract basis. Please contact Vaughan Cleaners directly to discuss the appropriate process for hiring a team member.

Tips:

While tips are appreciated, they are not required. If you would like to leave a tip, we recommend 10-15% of your total cleaning fee. You may leave your tip in cash for the cleaning team, or we can add it to your payment via credit card. Vaughan Cleaners ensures that our team members receive 100% of any tips left by clients.

Behind Appliances Cleaning:

Cleaning behind appliances such as ovens, fridges, washers, dryers, and similar items is not included in standard or deep cleaning services. These areas will only be cleaned during a move-out cleaning.

If you require cleaning behind appliances or furniture, the appliances or furniture must be moved before our team arrives. For deep cleaning services, we request that any furniture that requires cleaning behind be moved prior to our team’s arrival.
Inside ovens, refrigerators, or cabinets must be emptied before our cleaners arrive, as these areas will not be cleaned if items are left inside.

For move-in/move-out cleaning, the home must be completely empty prior to the cleaning service.

Keys:

Please make arrangements to ensure our team has access to your home at the scheduled cleaning time. Although we strive to arrive within an 1-hour window, there may be unforeseen delays (e.g., traffic), and we will do our best to accommodate any changes.

If you fail to provide a way for our cleaners to access your home (such as a keycode or drop box), we will need to reschedule the cleaning for a later date. No refunds will be issued for cleanings where access was not possible, but we will be happy to reschedule your cleaning at your convenience.

Personal Information:

Calls made to or received from Vaughan Cleaners may be recorded for quality assurance and training purposes. We respect your privacy, and we will never share your personal information or call records with third-party companies, except where required by provincial or federal law.

Office Hours:

Our office is open from Monday to Sunday, from 8:00 AM to 6:00 PM. For after-hours support, you can reach us via the live chat feature on our website, available from 8:00 AM to 11:00 PM, 7 days a week. If our live chat hours need to be adjusted based on business needs, we will inform you in advance.

You may also contact us and leave a voicemail on our business phone number, and we will get back to you as soon as possible.

Insurance:

Vaughan Cleaners is fully insured to provide cleaning services in your home. Our team is trained to handle your property with the utmost care and respect, and our insurance coverage ensures peace of mind.

Disclaimer of Warranties:

Vaughan Cleaners makes no representation, warranty, or guarantee as to the reliability, timeliness, quality, suitability, availability, accuracy, or completeness of our cleaning services or any related software used. Specifically, we do not represent or warrant that:

The use of our services will be secure, timely, or uninterrupted.
Our services will meet your specific requirements or expectations.
Any stored data will be accurate or reliable.
The quality of our services will meet your standards or expectations.
Errors or defects in our service will be corrected.
The server(s) making our service available are virus-free or free from other harmful components.

Our services are provided on an “as-is” basis. All conditions, representations, and warranties—whether express, implied, statutory, or otherwise—are hereby disclaimed to the maximum extent permitted by applicable law. You acknowledge that the entire risk arising from your use of our services remains solely with you.

Network Delays:

The services and software provided by Vaughan Cleaners may be subject to limitations, delays, and other issues inherent in the use of the internet, telecommunications networks, and electronic communications. Vaughan Cleaners is not responsible for any delays, delivery failures, or other damages resulting from such issues.

Limitation of Liability:

In no event shall Vaughan Cleaners’ aggregate liability exceed the amounts actually paid by you for services rendered in the six (6) months immediately preceding the event giving rise to any claim. Vaughan Cleaners and/or its contractors shall not be held liable for any indirect, punitive, special, exemplary, incidental, or consequential damages of any type, including, but not limited to, personal injury, loss of data, revenue, profits, use, or any other economic advantage. Vaughan Cleaners and/or its contractors will not be liable for any loss, damage, or injury incurred by you arising out of or in any way related to the services provided, including but not limited to the use or inability to use the service or software, reliance on advertising, or any relationship or transaction with third-party service providers, advertisers, or sponsors.

Governing Law:

These Terms of Use and any disputes between you and Vaughan Cleaners will be governed by the laws of the Province of Ontario, without regard to principles of conflicts of law.

Arbitration Agreement:

By using Vaughan Cleaners’ website or services, you agree that any claim or controversy arising out of your use of the site or services, or in relation to an alleged breach of these Terms of Use, shall be settled exclusively through binding arbitration. You agree to waive your right to go to court to assert or defend any claims against Vaughan Cleaners and to waive your right to participate in a class action or other collective proceeding.

Claims and disputes must be arbitrated individually and cannot be consolidated with other claims. Judgment on the arbitration award may be entered in any court having jurisdiction. Either you or Vaughan Cleaners may seek preliminary or interim relief from a court in Toronto, Ontario, to protect property rights pending the completion of arbitration.

In the event that this arbitration agreement is deemed unenforceable, any litigation against Vaughan Cleaners must be initiated in a court of competent jurisdiction in Toronto, Ontario, and you irrevocably consent to the jurisdiction of these courts.

Quality of Service:

While Vaughan Cleaners will make every effort to meet your expectations, we acknowledge that the quality of our cleaning services may not always meet your personal standards. We will work diligently to rectify any issues that arise from the quality of service rendered. However, customers should note that some services are performed by contractors, which may influence the final quality of service.

No Legal Advice:

Nothing on the Vaughan Cleaners website constitutes or is meant to constitute legal, financial, or medical advice. If you require advice in relation to any legal, financial, or medical matter, you should consult an appropriate professional.

Reasonableness of Exclusions and Limitations of Liability:

By using Vaughan Cleaners’ services, you agree that the exclusions and limitations of liability outlined in these Terms of Use are reasonable. If you do not agree that these limitations are reasonable, you must not use the service.

General Terms:

No joint venture, partnership, employment, or agency relationship exists between you and Vaughan Cleaners as a result of this Agreement or your use of our services. If any provision of these Terms of Use is held to be invalid or unenforceable, that provision will be removed, and the remaining provisions will remain in full force. Vaughan Cleaners’ failure to enforce any provision of this Agreement does not constitute a waiver of that provision unless explicitly agreed to in writing.

This Agreement comprises the entire agreement between you and Vaughan Cleaners and supersedes any prior negotiations, discussions, or agreements.

Other Parties:

You acknowledge that Vaughan Cleaners, as a company, has an interest in limiting the personal liability of its owners, officers, employees, or contractors. You agree not to bring any claims personally against Vaughan Cleaners’ owners, officers, or employees regarding any losses you may suffer in connection with the service provided. The limitations of liability and warranties outlined in this Agreement apply not only to Vaughan Cleaners but also to its officers, employees, agents, subsidiaries, successors, assigns, and sub-contractors.

User Conduct:

By using the Vaughan Cleaners website and services, you agree to the following:

You will only use the service for lawful purposes and will not store or send any unlawful material.
You will not use the service for fraudulent purposes or to cause any nuisance, annoyance, or inconvenience.
You will not impair or harm the service in any way, including copying, distributing, or reselling the content without written permission from Vaughan Cleaners.
You will keep your account password or other identification details secure and confidential, and provide any proof of identity Vaughan Cleaners may reasonably request.
You will only use authorized access points or data accounts when using the services.

Termination:

Vaughan Cleaners reserves the right to:

Modify, suspend, or discontinue the service, or any part of it, temporarily or permanently.
Refuse any future use of the service, suspend or terminate your account or access, if Vaughan Cleaners believes you have violated this Agreement.

Vaughan Cleaners will make reasonable efforts to contact you prior to any suspension or termination of your account. We will not be held liable for any loss or damage caused by such actions.

Agreement Acceptance:

By visiting this website and booking a service with Vaughan Cleaners, either online or over the phone, you agree to the terms and conditions set forth in this document.